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Congress Frequently Asked Questions
General Information
| Q1. | What is the dress attire? |
Registration and PIN Numbers
Payment
Cancellations / Refunds
Downloading Content
| Q1. | How can I download the slide presentations from the congress? |
| Q2. | How do I get copies of the white papers? |
| Q3. | How do I apply to be a presenter? |
Professional Development Units
General Information
| Q1. | What is the dress attire? |
| A1. | Business casual attire is appropriate for all congress attendees. A reminder: Meeting room temperatures and personal comfort preferences vary widely. Since meeting rooms always seem to be cold, you may wish to bring a jacket or a sweater. Back to Top |
| Q1. | Where do I use my PIN Number? |
| A1. | Your individual PIN can be used to access Meet the Attendees and My Congress sections on the PMI website. It can also be used to make changes to your existing housing reservation. Back to Top |
| Q2. | Where can I find my PIN Number? |
| A2. | The PIN number was provided on your Registration Confirmation at the top right of the form and on the Registration Acknowledgement below the table of information on your registration. Back to Top |
| Q3. | I registered on site for the congress and did not get a PIN number at that time. |
| A3. | PIN numbers for those who registered on site will be e-mailed to the e-mail address on record. Back to Top |
| Q4. | Can I join PMI and register for the congress at the same time? |
| A4. | Yes. Complete the new member application on the registration form and add payment to your congress registration fee. While this will immediately entitle you to PMI member rates for congress registration, please be aware that your membership benefits will not begin until payment has been received and your application has been processed by PMI. If you are a Canadian resident, your membership fees are subject to Canadian taxes. Do not register online. Please fax or mail your registration form with payment. A tax table in included on the print registration form. All fax and mail information is listed on the registration form. If you are a student, you must submit proof of enrollment with your membership application. Do not register online. Please fax or mail your registration form with payment. All fax and mail information is listed on the registration form. Back to Top |
| Q5. | It is time for me to renew my PMI membership. (Or, I’ve let my PMI membership lapse and I would like to rejoin now.) Can I do that on the congress registration form? |
| A5. | Yes. On the membership application section of the congress registration form, where it states “New Member Fee” write over it “Renew” or “Rejoin” whichever may the case in your situation.
If you are a Canadian resident, your membership fees are subject to Canadian taxes. Please fax or mail your registration form with payment. All fax and mail information is listed on the registration form. Back to Top |
| Q6. | Will I receive a registration confirmation letter? |
| A6. | An e-mail confirmation will be sent to all those attendees and exhibitors who provide an e-mail address. If an e-mail address is not provided it should be faxed. If the attendee provides neither it will be mailed. Registration must be complete – this means payment in full or a purchase order. POs are accepted on a case-by-case basis. Back to Top |
| Q7. | How will I receive my name badge and tickets? |
| A7. | Name badges and tickets will be mailed in advance to program attendees except for one-day registrants. One-day badges will need to be picked up on site on the actual day of the one-day program. Back to Top |
| Q8. | What are the fees for guests and who can register as a guest? |
| A8. | Only non-PMI members may register as a guest of an attendee. Back to Top |
| Q9. | I am a student, how do I register? |
| A9. | Students must submit proof of full-time enrollment in a degree-granting program at an accredited, or globally equivalent, college/university with their registration. Students are not able to register via the web. Back to Top |
| Q10. | I am a retired member, how do I register? |
| A10. | Retired members cannot register via the web. The member must have been a PMI member for at least 5 years, and attendees must indicate their retired status at registration. Back to Top |
| Q11. | Is there cost involved to attend the Awards Ceremony and Reception? |
| A11. | Attendance for the awards ceremony is free and is open to all. Attendance for the reception is open to all those who attend the awards ceremony. Attendees must register in advance, as space is limited. Back to Top |
| Q12. | Can I register over the phone? |
| A12. | No - telephone registrations/reservations will be accepted at any time. |
| Back to Top |
Payment
| Q1. | Are discounts available for more than one person from an organization attending the congress? |
| A1. | No. Back to Top |
| Q2. | Are scholarships available for congress? |
| A2. | No. Back to Top |
| Q3. | Are student discounts available for congress? |
| A3. | Yes. Please refer to the congress registration form for prices and requirements. Back to Top |
| Q4. | How do I obtain a receipt for my registration fee? |
| A4. | You will receive a confirmation letter via e-mail once your registration is paid in full. This confirmation also serves as your receipt. Back to Top |
| Q5. | Must I pay a cancellation fee? |
| A5. | In fairness to all congress participants, it is necessary to charge a cancellation fee when a participant cancels his/her attendance prior to the congress. Please see cancellation policy for fees associated with this policy. Back to Top |
| Q6. | Can I use a purchase order or be invoiced for my congress? |
| A6. | If this is the only payment method available to you, please contact PMI for purchase order approval. Back to Top |
| Q7. | What types of payment methods are accepted? |
| A7. |
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| Q8. | Who do I contact with questions on my congress bill? |
| A8. | For billing errors and questions, contact Registration Agent at: 1 866 812 3770 (within the United States and Canada) or +1 905 817 2807 (from all other locations). Back to Top |
Cancellations / Refunds
| Q1. | I registered, but I cannot come to the congress. What is the cancellation policy? |
| A1. | Full refunds, less US $30.00 processing fee per registrant, will be granted for cancellations received in writing up to 23 September 2009. Refunds less US $60.00 per registrant will be granted to written requests received between 24 September and 10 October 2009, but registration substitutions may be made in writing without penalty. If a nonmember substitutes for a member, nonmember rates are applied. All written requests should be faxed to: +1 877 969 9092. All applicable refunds will be issued following the close of PMI Global Congress 2009—North America. Refunds will not be given to those registrants who do not attend without advance cancellation notice. No refunds will be granted after 10 October 2009. Back to Top |
| Q2. | I registered, but I cannot attend. Can I send a substitute in my place? |
| A2. | Yes. Registration substitutions may be made in writing without penalty. If a nonmember substitutes for a PMI member, nonmember rates are applied. All written requests must be faxed to +1 877 969 9092. All applicable refunds will be issued following the close of the congress. Refunds will not be given to individuals who register and pay but do not attend. Back to Top |
| Q3. | Can I cancel on behalf of someone else? |
| A3. | This cannot be done. Verification in writing from the attendee must be received. Back to Top |
| Q4. | How will my congress fees be refunded? |
| A4. | Your congress registration fees will be refunded by the same method in which you paid them. If you paid with a credit card, your credit card will be refunded. If you paid by check (company or personal) your refund will be issued by check. Back to Top |
Downloading Content
| Q1. | How can I download the slide presentations from the congress? |
| A1. | Slides are available to and for the use of registered congress attendees only. They are available approximately two weeks before the congress and until 30 days after the end of the congress.
Back to Top |
| Q2. | How do I get copies of the white papers? |
| A2. | White Papers are available on the CD of proceedings provided to registered congress attendees only and may also be downloaded approximately two weeks prior to congress.
Back to Top |
| Q3. | How do I apply to be a presenter? |
| A3. | You can apply to be a presenter here.
Back to Top |
Professional Development Units
| Q1. | How many PDUs will I receive if I attend SeminarsWorld® events at the Congress? |
| A1. | SeminarsWorld PDUs are issued at a rate of 7 PDUs per Seminar Day. Check the seminar you wish to take for actual number of PDUs that can be earned. Back to Top |
| Q2. | Will I get a certificate at the completion of the seminar with my PDUs listed on it? |
| A2. | Yes. PMI will issue you a PDU certificate. Back to Top |
| Q3. | How many PDUs will I receive for attending Global Congress activities? |
| A3. | The number of PDUs awarded varies for each congress. Congress specific information can be found on the PDU calculation worksheet in the on-site event guide distributed at congress. Back to Top |
| Q4. | Can PMI arrange for my hotel accommodations? |
| A4. | You may reserve your hotel accommodations through PMI housing link found here. Back to Top |
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