Learning Objectives

• Intelligently discuss project dimensions that create complexity.
• Create a workplan that adequately addresses managing complex projects.
• Use project management tools and techniques to guide progress of complex, mega projects.

This presentation focuses on managing big, complex and high risk projects. The discussion applies a step-by-step process based on the program management standards to a practice model that facilitates managing complex, multi-phase, multi-entity, high tech projects. The outline of the presentation includes, governance: vision, mission and values; the leadership structure; the organization structure; the systems and operating model; the style of interaction (culture and communication); and the staffing mix, skills and competencies of the team. The presentation delves into how to make the project successful. How to thrive with ambiguity? Using the analogy and intricacy of building a cathedral, the audience will be able to appreciate the amount of work and level of detail and specialized knowledge needed to accomplish such an elaborate and sophisticated task.

Another dimension in building a cathedral is the time-horizon. Historically, all famous cathedrals were built over a long period of time. The length of time until you see the final deliverable usually works against the project and the project manager. People lose sight of the final product; they lose the sense of urgency and become relatively complacent. Teams are also at risk, risk of miscommunication and higher turnover. There is an inherent risk of convoluted chain of command and more politics coming into play. Other risks include managing quality; maintaining a steady monitor and control of activities; managing personnel, including contractors and outsourcers; managing the budget and time reports; producing weekly status reports and dashboards; and other executive reporting requirements.

There are many similarities between building a cathedral, building a Boeing 777 and building a state of the art hospital. The case study in this paper is on building an advanced cardiac care medical center.